A shopper lands on a jacket with 140 reviews. She reads three and still does not know if it runs small. An AI review summary answers that in a few lines. It reads the product’s reviews and lists what buyers liked and what they flagged.
Who this is for
Stores on a paid plan with products that have at least 5 approved reviews in Idukki. Reviews can come from your own store or from an import.
What you need
- A paid Idukki plan.
- Products with at least 5 approved, visible reviews that have text. Products with fewer are never summarised.
- A product-page widget, since that is where the summary shows.
Switch it on
- Open AI summaries. In the dashboard, open Reviews and choose the AI summaries tab.In the dashboard: Reviews, AI summaries tab: the Off, Preview and Live choice and the product list
- Choose Preview. Preview writes summaries you can read in the dashboard. Shoppers see nothing yet.
- Generate the summaries. Click Summarise all eligible products, or Generate on one product. A summary shows up to four positives and two common concerns.
- Read and fix. Read each one. Click Regenerate for a fresh version, or Hide to keep one off the product page.
- Choose Live. Live puts every summary you have not hidden on product-page widgets. Each is labelled as AI-generated.
How to check it worked
| Check | What you should see |
|---|---|
| Product list | Rows marked “Live on widget”. Products under 5 reviews say how many they need. |
| A product page | A “What customers say” block in the product-page widget. |
| The label | The block says it is an AI summary and how many reviews it read. |
| A hidden product | No summary on that page, while the row says Hidden. |
Summaries refresh each week for products whose reviews changed. Regenerate has a 10-minute cooldown per product.
Questions about AI review summaries
- Which plans include AI review summaries?
- Paid plans. The feature is in early access, so ask us to switch it on.
- How many reviews does a product need?
- At least 5 approved reviews with text. Below that, no summary is written.
- Can I stop one summary showing?
- Yes. Click Hide on that product. You can show it again at any time.
- Does it make things up?
- It writes only from that product’s approved reviews, up to the newest 80. Read it in Preview before you go Live.
- What happens if I move to the Free plan?
- Summaries stop showing on product pages but are kept. They come back if you upgrade.
Explainer video script
A 65-second screen recording with voiceover, on a demo store with sample reviews.
| Scene | Seconds | On screen | Voiceover |
|---|---|---|---|
| 1. Too many reviews | 0 to 10 | A product page with a long review list, scrolling. | Lots of reviews. No time to read them. Does it run small? |
| 2. The tab | 10 to 18 | Reviews, then AI summaries. Off, Preview, Live. | In Idukki, open Reviews, then AI summaries. |
| 3. Preview | 18 to 33 | Preview chosen. Summarise all eligible products clicked. | Start in Preview. Idukki writes a summary for each product with 5 or more reviews. |
| 4. Read it | 33 to 45 | One summary opened: positives and concerns. | Read it. Regenerate it, or hide it from shoppers. |
| 5. Live | 45 to 55 | Live chosen. A row turns “Live on widget”. | Happy? Switch to Live. |
| 6. The page | 55 to 65 | The product page with the “What customers say” block and its AI label. | Shoppers get the gist in seconds, clearly labelled. Ask us to switch it on. |
