Skip to content
NewProduct Q&A: shoppers ask on your product page and get your answers.See how it works
IdukkiIdukki
Troubleshooting

Common install errors

The handful of mistakes that cause most failed installs, and the one-line fix for each.

3 min read · last updated 2026-05

Most failed installs come down to a few recurring mistakes. Run through this list before digging deeper.

  • Wrong collection ID: the snippet points at an ID that doesn’t exist or isn’t published. Copy the ID straight from the collection.
  • Script loaded with async after a render-blocking script: it can fail to mount. Use defer instead.
  • Zero-height container: the placeholder has no reserved space and collapses. Give it room in your CSS.
  • Not published: the page or theme is still a draft. Publish it.
  • Catalogue not synced: products don’t appear on tiles. Re-run the store sync.
  • Cached page: an old version is being served. Hard-refresh and clear theme or CDN caches.
Was this page helpful?

Still stuck?

Email us at support@idukki.io or open the in-app chat. We answer within one working day.

Talk to a human

Related guides

Live in minutesDTC + B2B brands79 KB runtimeReal G2 reviews

Stuck?

A real human is faster than a search box.

In-app chat is staffed during EU + US business hours. Status of a ticket? Email support@idukki.io and we’ll surface it.

  • No credit card
  • Cancel anytime
  • GDPR self-certified · SOC 2 (in audit)