Idukki posts YouTube requests from your connected channel. Your team pastes Instagram requests. If a creator says they never saw one, work through these.
Recover an undelivered request
- Check the comment went out. Open the post and look for your comment. On Instagram, paste the copied message again if it is missing. On YouTube, send the request again.
- Check the creator can receive it. Some creators turn off comments or limit who can comment. Send a consent link by DM or email instead.
- Check your social connection. Idukki reads hashtag replies through your connected Instagram or YouTube account. Reconnect it if it has expired.
- Use the audit trail. Open the post’s rights history to see whether the request was sent and what state it’s in.
- Fall back to manual. Contact the creator directly, then mark the post approved manually once they say yes, or use a registration link for campaigns.
