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Case studies

Travel + Holiday Resorts

Sterling Holidays

72 resort galleries showed real guest photos 3.88M times

3.88MWidget impressions

Reach, not a lift claim

Visit sterlingholidays.com

What changed

  • 3.88MWidget impressionsTimes the galleries were shown since July 2025
  • 2.02MVisitors reachedPeople shown the galleries, counted once per day
  • 1.77%Click rateInteractions with the content ÷ impressions

Sterling Holidays runs a #SterlingHolidays SNAP-TAG-SHARE inspiration wall and a separate gallery for almost every resort, from Munnar and Ooty to Corbett and Ranthambore. Since July 2025 the galleries have been shown 3.88M times to 2.02M visitors: one of the largest gallery deployments on Idukki.

#SterlingHolidays SNAP-TAG-SHARE inspiration wall, recorded on Sterling Holidays’s live store.

About Sterling Holidays

Sterling Holidays runs holiday resorts across India, from hill stations and beaches to wildlife jungle-trail properties, booked online at sterlingholidays.com.

The problem

Holiday buyers compare resorts they have never visited. Professional photography looks the same everywhere; what they want is proof from guests who actually stayed.

What they set up

  • 1Launched a #SterlingHolidays SNAP-TAG-SHARE campaign so guests post their stay photos under one hashtag.
  • 2Built a gallery for each resort (72 live) so every property page shows its own guests.
  • 3Added jungle-trail galleries for the wildlife properties and a video gallery for guest reels.
  • 4Moderated incoming UGC before it reaches any live gallery.

The results

No outcome is claimed for this deployment yet. What we can show is reach: Widget impressions: 3.88M (Times the galleries were shown since July 2025). Visitors reached: 2.02M (People shown the galleries, counted once per day). Click rate: 1.77% (Interactions with the content ÷ impressions). Live galleries: 72 (Galleries live on the store today).

Why it worked

A resort is booked on trust in a place you have not been. Guest photos of the actual property, filed under the actual resort, answer that better than a brochure shot. Because every resort has its own gallery, a guest's photo from Ooty Fern Hill only ever appears on the Ooty Fern Hill page, where it is most persuasive.

How it’s measured

Evidence
Reach, not a lift claim
Method
Idukki widget analytics. Proven revenue and orders count purchases where the shopper added the product to cart from the widget first. Cart value is the value of widget add-to-carts and is never added to revenue. These are the same definitions the merchant dashboard uses.
Window
Lifetime: July 2025 to September 2026 (14 months live)
Source
Idukki production analytics, refreshed 2026-10-01
What it does not prove
No order is counted here: the store has no proven widget order yet, or its checkout tracking is not connected. Add-to-carts and cart value show buying intent, not revenue. Resort bookings run through Sterling’s own booking engine, which Idukki does not track, so no booking value is claimed.

Stack

  • Idukki inspiration wall
  • Per-property galleries
  • Hashtag campaign collection
  • AI moderation

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