Idukki
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Customer Success
Mid

Customer Success Manager. Mid-market

40-account portfolio in the $10–$50K ARR band. Heavy onboarding + adoption focus, light renewal motion.

Remote (EMEA)
Full-time
€68K + bonus + equity
Customer Success
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About the role

You own the high-velocity post-sale motion. 40 accounts, monthly check-ins, structured onboarding milestones, and a soft expansion role (you flag, the AE closes).

What you'll do

  • 90-day onboarding for every new mid-market account, adoption is your DRI
  • Run a weekly cohort review with the rest of the CS team
  • Build and maintain the onboarding playbook the rest of the team uses
  • Flag expansion signals to the AE; no quota, just visibility

What you'll need

  • 3+ years CS or onboarding in SaaS
  • Bias to async + written process, playbooks > tribal knowledge
  • Comfort with ambiguity in a smaller book of accounts

Apply for Customer Success Manager. Mid-market

Two minutes. We email this directly to careers@idukki.io, no copy-paste, no follow-up form.

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Customer Success Manager. Mid-market. Idukki Careers — Idukki