Idukki
All open roles
Customer Success
Mid

Customer Success Manager. Mid-market

40-account portfolio in the $10–$50K ARR band. Heavy onboarding + adoption focus, light renewal motion.

Remote (EMEA)
Full-time
€68K + bonus + equity
Customer Success
Apply for this role Ask first

About the role

You own the high-velocity post-sale motion. 40 accounts, monthly check-ins, structured onboarding milestones, and a soft expansion role (you flag, the AE closes).

What you'll do

  • 90-day onboarding for every new mid-market account, adoption is your DRI
  • Run a weekly cohort review with the rest of the CS team
  • Build and maintain the onboarding playbook the rest of the team uses
  • Flag expansion signals to the AE; no quota, just visibility

What you'll need

  • 3+ years CS or onboarding in SaaS
  • Bias to async + written process, playbooks > tribal knowledge
  • Comfort with ambiguity in a smaller book of accounts

Apply for Customer Success Manager. Mid-market

Two minutes. We email this directly to careers@idukki.io, no copy-paste, no follow-up form.

CV / Resume , PDF, DOC, DOCX, RTF or TXT, max 4.5MB

Cloudflare bot-protection

Complete the challenge above to enable submit.

By submitting you consent to Idukki processing your application data. We delete unsuccessful applications after 12 months.

More on the Customer Success team

Related open roles

4-min setupDTC + B2B brands37 KB runtimeReal G2 reviews

Stop renting six tools. Ship one.

Spin up your first widget in 4 minutes. Migrate from Bazaarvoice, EmbedSocial, Tolstoy or Videowise in a day. Your CFO will love us. Your CRO already does.

Start 14-day free trialBook a 30-min demo
  • No credit card
  • Cancel anytime
  • SOC 2 + GDPR

Where Idukki ships

Same data model. Every surface a shopper meets.

We use cookies

We use essential cookies to run this site and optional analytics cookies to understand how it’s used. You can change your choice anytime in our privacy policy.

Customer Success Manager. Mid-market. Idukki Careers — Idukki