About the role
You own the high-velocity post-sale motion. 40 accounts, monthly check-ins, structured onboarding milestones, and a soft expansion role (you flag, the AE closes).
Customer Success
Mid
Customer Success Manager. Mid-market
40-account portfolio in the $10–$50K ARR band. Heavy onboarding + adoption focus, light renewal motion.
Remote (EMEA)
Full-time
€25.5K + bonus
What you'll do
- 90-day onboarding for every new mid-market account, adoption is your DRI
- Run a weekly cohort review with the rest of the CS team
- Build and maintain the onboarding playbook the rest of the team uses
- Flag expansion signals to the AE; no quota, just visibility
What you'll need
- 3+ years CS or onboarding in SaaS
- Bias to async + written process, playbooks > tribal knowledge
- Comfort with ambiguity in a smaller book of accounts
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